Installation and integration of all processes in the operation centre and activation of operation services.

We test all use cases identified in the previous process for acceptance and activation of the service, as well as the necessary tests whenever the service has updated.

The monitoring center operator has at his disposal an overview of the various services as well as the current status of the registered tickets. This service can be performed either remotely or locally at the customer.

We offer a 1st and/or 2nd line support service to our customers through a telephone line and website, where the customer can follow the current status of their tickets and levels of service performed.

For each problem, an assessment is made as to whether it is corrective maintenance and directed to the corresponding 2nd line, or whether it is evolutionary maintenance that needs to be budgeted for.

Periodically, we provide a set of reports, where our clients can check the problems reported / solved, as well as a statistical analysis of response times / resolution versus the agreed-on service levels.